How to receive goods onto bin locations from a phone

Find the purchase order on the handheld and check the supplier, expected lines and quantities against the delivery note. Do this before anything is cut open, because a mismatched delivery is far easier to refuse than to unpick.

• If there is no purchase order, decide now whether to receive at all — an unexpected delivery received into stock is a costing problem later.
• Check the delivery note against the PO lines, not against the pallet.

Scan the barcode on the item. Let the scan choose the line rather than tapping a line and trusting that the box in your hand matches it. This is the single change that removes most wrong-SKU receipts.

• If the barcode does not resolve, stop and map it rather than receiving the nearest match.
• For a new supplier pack size, confirm whether the barcode is on the case or the unit before you enter a quantity.

Enter the counted figure, not the expected one. If they differ, record the difference at the point of discovery with a reason: short, over, damaged or wrong item.

• Photograph damage on the device while the pallet is still assembled — a claim made later without evidence is usually a claim lost.
• Over-receipts need a decision, not a silent acceptance: keep and pay, keep and credit, or return.

Scan the bin barcode where the stock is going, and move it there in the same trip. The scan of the bin is what makes the location trustworthy; a bin typed from memory is a guess.

• Split a line across two bins by scanning each bin with its own quantity rather than recording one bin and splitting later.
• For fast movers, put away to the pick face and send the remainder to bulk, as two scanned movements.

Work through anything short, over or damaged with the named decision-maker. Raise the supplier claim, adjust the purchase order, or accept the variance — but do it now, while the delivery is still in front of you.

• Record who decided and why. A variance with no reason becomes an unexplained stock adjustment at month end.
• Update the expected cost if the supplier invoiced differently from the order, so margin is not calculated on a stale figure.

Pick two received lines at random, walk to the bins the system now says they are in, and count them. If both match, close the receipt. If either does not, recount the whole delivery before closing.

• Choose one fast mover and one line that was split across bins — split lines fail most often.
• Closing the receipt is what makes the stock available to sell, so do not close it while a discrepancy is unresolved.