Two separate questions, usually answered as one
“Published pricing” and “no annual contract” get asked together and are genuinely different. A vendor can print a price and still require twelve months. A vendor can offer monthly rolling terms that you only discover on a sales call. Ask both, in these words: what is the monthly price, and what is the minimum term?
Here are our answers, in full, without a form in front of them.
Published figures
| Plan | Monthly | Annual prepay | Orders included | Above allowance |
|---|---|---|---|---|
| Starter | £99.99 | £1,080 | 1,000 | 5p/order |
| Growth | £299.99 | £3,240 | 5,000 | 5p/order |
| Scale | from £499 | from £5,389 | up to 15,000 | from 5p/order |
Launch pricing. Standard pricing is £149.99, £499.99 and from £999 per month. Both are published so the gap is visible before you commit rather than at renewal.
The contract terms, stated plainly
- Term: monthly rolling. No minimum term to serve out.
- Billing: monthly in advance.
- Leaving: cancel before your next renewal date. No early-termination charge, because there is no term to terminate early.
- Annual option: optional prepay for twelve months, saving 10%. Choosing the discount means choosing the commitment; that is the whole trade.
- Users: no per-seat licence. Adding a picker, packer or counter operator does not change the invoice.
Why overage in pence matters more than the headline
A plan price tells you what a quiet month costs. The overage rate tells you what a good month costs, and the good months are the ones you are building for. At 5p per order, 1,400 orders on Starter is £99.99 plus £20, so £119.99. A Black Friday month at 2,500 orders is £99.99 plus £75.
There is no forced upgrade at the allowance line and no service suspension. If your volume settles above the allowance, moving to Growth becomes the better choice and you can see exactly where that crossover sits: at 5,000 orders a month, Starter plus overage and Growth both come to £299.99, and Growth includes the allowance.
What is genuinely not included
- Complex Scale or Enterprise migration is quoted after discovery. Standard Starter and Growth onboarding is included.
- The B2B customer portal is Growth and above.
- Marketplace, carrier and payment accounts stay in your name, and their charges are billed by them. We do not resell postage.
- Xero is a one-way outbound push in GBP for sales invoices, supplier bills and payments. It is not a two-way sync, and we say so on the accounting page too.
How to compare a quote-only vendor against this
Ask the other vendor for the same five numbers: monthly price, included order allowance, pence per order above it, included users, and renewal uplift. If any of the five comes back as “we would need to understand your requirements”, that is useful information about how the second year will go.
See hidden costs of inventory software for the lines that sit outside the subscription entirely, and our pricing page for the plans in full.